General Terms and Conditions
At the time of booking, guests must first become aware of the general conditions and rules relating to their stay, namely regarding the operation, hours and services provided, as well as other requested information.
Reservations
Reservations will preferably be made via the website, or through our telephone contact or email. By confirming the reservation, you are accepting the terms and conditions of Quinta Dos Avós Lourenço.
These are only considered confirmed after online payment of the total price of the stay, otherwise reservations will be canceled by Quinta Dos Avós Lourenço. Minimum stays will be two nights at all times of the year, however this modality may change.
The minimum age to check in is 18 years old.
For children under the age of 3, the stay is free. Children from 3 years old are considered adults for the purposes of the accommodation price. When filling in the data at the time of booking, on the online website, you must confirm their accuracy, Quinta Dos Avós Lourenço is not responsible for incorrect filling. The guest receives an email at the time of booking confirming the data, in case of error or missing data, the guest must correct it immediately.
Pets
We accept small and medium-sized pets (whose guardian must ensure that your pet has the necessary sanitary measures in order and that it can socialize with other animals).
Communicate to SEF
We are obliged to notify the SEF of foreigners entering Quinta Dos Avós Lourenço.
Payment Methods
The amounts related to payment and/or cancellation will be mentioned at the time of booking, and may vary according to the promotional rate chosen by the guest. The customer may pay for our services using a visa card, Paypal or bank transfer. All refunds will be made by bank transfer within 5 working days, to the bank details placed on the reservation.
Payment and Cancellation
Reservation must be paid in full and is fully refundable up to 14 days prior to check-in; If the cancellation is made less than 14 days before check-in, there is no refund.
Check-in / Check-out
Check-in: 17:00 (local time).
The keys to the accommodation will be made available at the entrance of the house when you check-in. If you lose, break or need to replace the card, an additional fee will be charged. The management will be able to clarify all your doubts to make your stay more comfortable;
Check-out: 12:00h
We inform you that a more detailed inspection of the accommodation will be carried out after check-out. and we reserve the right to charge if any damage is found before it is occupied again.
However, changes to the previously mentioned times may be allowed, at the request of the guests, provided that these changes do not affect other reservations and/or cleaning work in the accommodation unit.
Price List
Price per night/ ≤ 2 people €137 Children (0-3 years old) Free
Price per night/2+ people access 35€ per person
Extras:
Premium parking (Electric chargers) 7€
Pets €13
(Due to cleaning fees)
Additional Information:
Children up to three years old stay free of charge.The stay of child(ren) from three years old will be considered as adults. It is the customer's responsibility to inform the number of people (adults and children) who will occupy the accommodation unit.
In the event that more people show up than those stipulated in the reservation, their entry may be refused without refund. Published prices may change without notice.
Services
House cleaning
Time:
The cleaning service will be carried out between 12:00 and 17:00.
Form and cost:
For stays longer than 7 (seven) nights, a free cleaning service will be provided. The request for extra cleaning and/or changes for stays of less than 7 (seven) nights will be made upon payment of an additional cost of €10.00 (ten euros), price with VAT included.
Garbage Collection
Quinta dos Avós Lourenço was inspired by the construction and natural harmony that surrounds it. We ask our guests to cooperate in cleaning the surrounding nature so that together we can care for and keep nature cleaner, minimizing the ecological footprint. All garbage generated by the guest(s) will be collected when cleaning the accommodation.
Rights and Duties of the Guest(s)
Rights
Confidentiality by management regarding any personal and other data.
Follow-up by management in case help or guidance is needed. Housekeeping and cleaning of the accommodation free of charge whenever the stay exceeds 7 nights.
Duties
Honor the personal dignity of Quinta Dos Avós Lourenço employees, guests and/or others.
Respect the rules established by cooperating in complying with these terms and Rules of Use.
The house is limited to the number of guests on the reservation, and strangers are not allowed to enter the house.
Use the house's facilities properly and carefully, taking responsibility whenever you cause any damage to the accommodation.
It is the guests' responsibility to leave the house and its contents as they found it.
Do not make your goods, which belong to the accommodation unit.
The Quinta is surrounded by animals, which are not allowed to feed or disturb.
The farm's organic vegetable garden is for illustrative purposes only, and it is not allowed to remove or harvest any type of vegetables or fruits grown there.
Smoke Free Policy
Quinta dos Avós Lourenço is located in nature, we believe that you can breathe pure air. Smoking is NOT allowed inside the accommodation. This applies to both traditional methods and electronic devices, including vapes, vaporizers, vaporizer pens, electronic cigarettes. If it becomes our knowledge that someone has smoked in the rooms or in case of a prolonged strong odor, €100 of the cleaning fee will be charged. Smoking is allowed on the veranda and in the outdoor areas, ALWAYS place cigarette butts in the appropriate containers provided there.
Security Rules
It is not allowed to cross the animal fence. Inside the house, smoking or fireworks are not allowed.
Guests must also ensure that the fireplace, lighted candles or other appliances are extinguished and the oven is turned off before leaving the house or going to sleep, and the management is not responsible for any occurrence arising from non-compliance with this rule.
It is the guest's responsibility, for their own safety, to ensure that doors and windows are closed during their stay.
For your safety you should not share the access card to the house, in case of loss or misplacement it is mandatory to contact the management immediately.
Property Damage and Loss
The parking lot at Quinta dos Avós Lourenço is located at the entrance of the house, is reserved for guests on the property, is monitored 24 hours a day by CCTV, and is illuminated. As for car theft or damage to third parties, the Quinta is not responsible. You are obliged to indemnify Quinta Dos Avós Lourenço for any damage caused to the accommodation unit and/or respective support facilities, as well as damage arising from the violation of the duties set forth in these conditions, including lawyers' fees and court costs.
Liability for Personal Property
Quinta Dos Avós Lourenço is not responsible for the loss of personal belongings of the guest(s).